Returns & Refunds

KWA Return Policy

We want you happy with every KWA purchase. If something isn't right, here's exactly how returns, refunds and exchanges work.

14 daysFrom the day you receive it

UnusedIn its original packaging

RefundTo your original payment method

Returns

Time frame: You have 14 days from the day you receive your product to start a return.
Condition: The item must be unused, in the same condition it arrived in, and returned in its original packaging so it's protected in transit.
Proof of purchase: Include your receipt or proof of purchase. It helps us verify your order and handle your return faster.

Inspection: When your return arrives, our team inspects it and lets you know. We keep you updated on its status.
Refund: If the return meets these conditions, we refund your original payment method. Depending on your bank or card issuer, it may take several days to show in your account.

Return shipping: You're responsible for the cost of shipping your return. Pack it securely to avoid damage.
Non-refundable: Original shipping charges aren't refundable, and the cost of return shipping is deducted from your refund. Shipping is handled by third-party carriers.

Check availability first: Contact us before sending an item back for exchange, so we can confirm and reserve the item you want.
How it works: Reach out and we'll send instructions based on availability. Exchanges follow the same conditions as returns: the item must be unused and in original condition.

Different policy: The standard return policy doesn't apply to wholesale accounts, because of the bulk nature and different terms of wholesale orders.
Wholesale returns: Fill out the Return Merchandise Authorization (RMA) form and our team will reply with next steps, or contact your dedicated account manager.

Email [email protected] and our customer service team will help.