To apply for any of the positions listed below, please send a cover letter, resume, references and salary history to career@kwausa.com. In order to be considered you must provide all documents. Only local candidates or those that can relocate will be considered.
Position: Wholesale Account Manager, Authorized Dealer Sales (Open)
Reports to: VP
Location: City of Industry
FLSA: Non-Exempt
JOB SUMMARY:
Account Manager will partner with and ensure the long-term success of our wholesale accounts and authorized dealers. You will be responsible for developing long-term relationships with your portfolio of assigned dealers, connecting with owners, purchasers and store managers. You will liaise between dealers and internal teams to ensure the timely and successful delivery of our products according to dealers’ needs.
ESSENTIAL JOB DELIVERABLE and RESPONSIBILITIES
- Generates revenue by developing market potential through forecasting, lead generation, qualification, and closing sales with dealers.
- Identifies market potential by qualifying accounts.
- Operate as the lead point of contact for authorized dealers.
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisory relationship with key accounts.
- Initiates sales process by scheduling appointments; making initial presentation; understanding dealer requirements.
- Closes sales by building rapport with potential dealer; explaining product and service capabilities; overcoming objections; preparing contracts.
- Expand dealer sales by introducing new products; developing new solutions.
- Contributes information to market strategy by monitoring competitive products and reactions from dealers.
- Recommends new products and services by evaluating current product results; identifying needs to be filled.
- Ensure the timely and successful delivery of our products according to dealer needs and objectives.
- Communicate progress of monthly/quarterly initiatives to internal stakeholders.
- Identify and grow opportunities within territory and collaborate with sales team to ensure growth attainment.
- Assist with high severity requests or issue escalations as needed.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- Local candidates only.
- Minimum 3 years of sales.
- Airsoft industry experience preferred.
- Proven account management or other relevant experience.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Excellent listening, negotiation and presentation skills.
- Excellent verbal and written communications skills.
- BA/BS degree or equivalent preferred.
COMPANY INFO
- Fast-paced cube environment
- Benefits include medical insurance, PTO, and employee discounts
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed and instructed by management.
Position: Jr. Graphic Designer (currently interviewing)
Reports to: VP
Location: City of Industry
FLSA: Non-Exempt
JOB SUMMARY:
We’re looking for a Jr. Graphic Designer with up-to-date knowledge to help implement our brand book and design solutions with high visual impact.
ESSENTIAL JOB DELIVERABLE and RESPONSIBILITIES
You will work on a variety of creative projects including websites, social media, product packaging, trade shows, corporate identity etc.
- Prepare work to be accomplished by gathering information and materials.
- Think creatively and help develop new design concepts, graphics and layouts.
- Assist in illustrating concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
- Obtain approval of concept by submitting rough layout for approval.
- Assist in preparing final layout by marking and pasting up finished copy and art.
- Coordinate with outside agencies, art services, printers, etc.
- Maintains technical knowledge by reviewing professional publications.
- Contributes to team effort by accomplishing related results as needed.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- Possession of creative flair, versatility, conceptual/visual ability and originality.
- Demonstrable graphic design skills with a strong portfolio.
- Programs: Adobe Creative Suite (strong Skills in Photoshop and Illustrator; HTML and WordPress a plus; Hootsuite)
- Ability to interact, communicate and present ideas.
- Highly proficient in all design aspects.
- Can respectfully accept
- Detail oriented, highly motivated and self-starter
- Demonstrated ability to work well within a team-oriented environment
- Strong organizational, communication and design skills
- Able to multitask and adapt to fast paced, flexible work environment
- Minimum 1 year of experience
COMPANY INFO
- Fast-paced cube environment
- Benefits include medical insurance, PTO, and employee discounts
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed and instructed by management.
Position: Executive Assistant (currently interviewing)
Job Type: Full Time
Location: City of Industry
Hourly Rate: DOE
FLSA: Exempt
JOB SUMMARY
KWA is one of the world’s leading manufacturer and distributor of airsoft and professional training weapons. We are looking for a talented Executive Assistant to assist the senior management team and keep the office running smoothly at all times. The position includes general office tasks, miscellaneous marketing tasks, meeting planning, report maintenance and more.
ESSENTIAL JOB DELIVERABLE AND RESPONSIBILITIES
- Maintain and execute expense reports, POs, travel itineraries
- Maintain departmental reports for senior management
- Coordinate internal meetings and oversee general office tasks including, but not limited to guests, office supplies, outside vendors, etc.
- Regularly attend meetings for product knowledge
- Interact with customers in a friendly and upbeat manner
- Track and report measures of success in the market
- Responsible supporting Managers in planning and executing office initiatives
- Provide Senior Management Team with administrative support
- Work with management on confidential projects
MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Career Level: Entry-level – 2 years
- Excellent oral and written communication, above average MS Excel skills
- Experience with Quick Books is a PLUS
- Must be a proactive self-starter with the ability to work independently, think critically, and be resourceful under pressure.
- Confident and goal-oriented.
CORE COMPETENCIES
These are personal traits that will best help the associate to successfully perform the essential functions of the job:
- Dealing with challenges calmly and effectively.
- Explore the relative costs and benefits of potential marketing activities
- Honesty and ethics.
- Willingness to take on responsibilities and challenges.
- Willingness to take a lead role on projects.
- Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Being reliable, responsible, and dependable in fulfilling obligations.
- Preference to work with others rather than alone, and being personally connected with others on the job.
- Being thorough in completing work tasks.
- Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
COMPANY INFO
- Fast-paced cube environment
- Full-time position: Non-exempt, Monday — Friday, 830 am — 530 pm
- Benefits include medical insurance, PTO, and employee discounts
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed and instructed by management.
Position: Customer Service Associate (CLOSED)
Job Type: Full Time
Location: City of Industry
Pay Rate: DOE
FSLA: Exempt
JOB SUMMARY
As a Customer Service Associate, you will be a direct reflection of KWA’s goal to provide the best customer experience possible.
The position focuses on all levels of customer service via phone, email, chat, social media and any other communication channels, taking service to another level by facilitating all aspects of customer interaction. The ideal candidate for this role will be energetic and detail oriented with an entrepreneurial personality to grow company sales. Must be able to work with multiple departments and wear multiple hats on a small team. Most importantly, the Customer Service Associate must embrace the “customer first” philosophy and has experience working for a customer-centric brand by resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
ESSENTIAL JOB DELIVERABLE AND RESPONSIBILITIES
- Experience in customer service related industry and working with people.
- Process online orders
- Answer general customer inquiries via email, phone, chat, social media, including but not limited to returns, missing package claims, processing orders, shipping information, coupon adjustments, stores inquires, follow up until inquiry is closed
- Assist customers with missing or lost packages/opening claims with carriers
- Review orders on a daily basis for possible store assignment issues for fulfillment, address issues, and fraud issues
- Communicate with other depts. to ensure timely fulfillment of e-commerce orders
- Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed
- Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests
- Work within e-commerce system to access client and order information
- Assist with technical support with website problems, including talking customer through any difficulties, placing orders on behalf of customer when necessary and notifying e-commerce manager of recurring technical issues
- Work together regularly with the e-commerce team to exchange and execute ideas
- Adhere to company policies while keeping customers happy
- Become an expert on product line with the ability to clearly and accurately respond to customer questions in addition to presenting the correct parts and product info to customers regardless of their base of knowledge
- Attract potential customers by answering product and service questions or suggesting information about other products and services on social media
- Eager to independently take the “extra step” providing exceptional customer service
- Participate in other as-needed customer service and sales support activities
- Perform all other duties as requested
MINIMUM QUALIFICATIONS AND REQUIREMENTS
- 2 years of Customer Service, Sales or E-commerce experience
- Experience in start-up is a plus
- Desired Education Level: BS/BA degree preferred. Equivalent combination of experience and/or education will be considered.
- Extremely detail-oriented with strong time management and prioritization skills
- Ability to clearly, accurately and appropriately communicate with customers in writing and/or telephone
- Above average problem solving skills coupled with common sense
- Effective interpersonal skills and relationship-building skills
- Ability to work independently and collaboratively as a team to achieve goals
- Microsoft Office and computer skills; Excel skills including, sorting functions, formulas, and more advanced functions; QuickBooks and InfusionSoft or CRM experience is a plus
- Experience with WordPress and WooCommerce preferred
CORE COMPETENCIES
These are personal traits that will best help the Sales Coordinator to successfully perform the essential functions of the job:
- Dealing with challenges calmly and effectively
- Honesty and ethics
- Willingness to take on responsibilities and challenges
- Willingness to take a lead role on projects
- Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
- Being reliable, responsible, and dependable in fulfilling obligations
- Ability to work within a team and be a self-starter
- Being thorough in completing work tasks
- Being pleasant with others and displaying a good-natured, cooperative attitude
COMPANY INFO
- Fast-paced cube environment
- Full-time position: Non-exempt, Monday — Friday, 830 am — 530 pm
- Benefits include medical insurance, PTO, and employee discounts
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed and instructed by management.